Explain the expectancy/disconfirmation theory, Other Management

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Explain the expectancy/disconfirmation theory

Question: Explain the expectancy/disconfirmation theory and describe how it explains your satisfaction or dissatisfaction resulting from a recent consumption experience. Name the other 2 perspectives discussed in class, and which of the 3 best reflects your satisfaction experience?

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Other Management: Explain the expectancy/disconfirmation theory

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