What are the advantages and disadvantages of automated response systems for customers and companies?
Explain the difference between inbound calls and outbound calls.
What elements do you consider to be the most important in building customer loyalty?
What are three things that customers will expect from customer service providers as we enter the 21st century?
Describe some of the ways that customer service offerings are changing.
Please answer all of the questions, if you can not answer all of the questions do not reply.