Refunds
a. Explain, with the use of relevant examples, two reasons why you would be legally entitled to a refund.
b. Explain, with the use of relevant examples, two reasons why a store might legally refuse you a refund.
c. Explain the difference between a credit note and a cash refund.
d. Explain which the better option is.
Shopping online
Online shopping has become very popular and consumers are becoming more comfortable with this type of shopping. However, consumers need to be aware of their rights and the possible dangers of shopping online.
e. Give some examples of what could go wrong when shopping online.
f. Outline ways in which a consumer can protect themselves when shopping online.
g. Advise the following shopper what to do and where to go for advice (include contact details, e.g. phone number, web page).
Lindsay has bought lots of second-hand designer clothes and shoes on eBay so felt safe spending $600 on a special dress for her engagement party. However, the dress never arrived.