Scenario:
Tough Love - Delta Fiasco
In addition I will share this logistical and operational nightmare from a Delta mishap. Does everyone remember not too long ago when Delta employees got their communication lines crossed somehow and sent children to the wrong location? One must remember that this is quite rare, and when you think about how often flights happens every day, that is pretty amazing. But when it does happen it is horrific and most of the time create ugly battle calls from agencies and media outlets largely because it involves children. So many terrible things can happen to children and when they do, it really is gut wrenching.
The credo of society as it relates to the business world, largely because of immediate social media, is "What have you done for me lately?"