1. Explain the concept of mistake proofing. How can mistake proofing be used to ensure that the proper corrective and preventive actions (relative to problem solving) have been taken, and that those actions were effective?
2. Explain the concept of process management and specifically how flowcharting can be used to understand if changes are occurring in a process.
3. We are all quite aware of the impact of information technology on business. Will future changes and new solutions be as visibly impactful or will they become more transparent?