Explain the concept of lead and lag indicators. How would the development of lead and lag indicators link to the development of a robust and effective quality strategy?
Explain the concept of the cost of quality model and then link your explanation to how quality can be defined by organizations. What are some advantages and disadvantages of the cost of quality model?
Define benchmarking. Identify the three major types of benchmarking, discuss their purposes, and provide examples.
Explain the concept of problem solving and specifically the root cause determination phase. How does the root cause determination phase link to process management tools (e.g., flowcharts).
Explain the concept of control charts. Link your answer to how control charts can be used to understand if suppliers are in control of the processes in which they produce components.
Explain the concept of quality function deployment. Link your answer to the leadership commitment to quality and the development of a robust and effective quality strategy.