Discussion:
1. Describe the types of decisions that do not involve uncertainty and risk and common approaches used for analyzing them.
2. Describe how to model decisions involving uncertainty.
3. Explain the components of a decision tree and how optimal decisions are computed.
4. Explain the following terms:
a) calling population
b) reneging
c) jockeying
d) balking
e) queue discipline
5. List and define the major types of performance measures used in queuing analysis.