Discussion Post: Conflict Management for Managers
Often times, incentives are needed for employees to induce superior customer service
a) Explain some methods for creating employee incentives so as to alter behavior and provide excellent customer service.
b) Describe the benefits of a relationship management approach to reducing and managing conflicts with repeat customers and vendors.
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.