Explain-service quality and return on investment


Discussion: Robust Process Improvement

Review the information presented on Robust Process Improvement (RPI) in the Chassin (2011) article. Address the below questions:

What is RPI and what does it include?

What are some examples of how RPI has been successfully utilized (provide examples from either your own professional experience or from academic articles)?

How does RPI translate to improvement in service quality and return on investment?

Create a 2- to 3-page paper that provides a rationale for your selections. Reference examples from your work experience and include at least two sources beyond the textbook. Note that the CSU-Global Library is a good resource. Format all references according to the CSU-Global Guide to Writing and APA Requirements.

 

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Financial Management: Explain-service quality and return on investment
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