Assignment:
1) Problem:
In Evaluate 1.1, you will submit a Six Sigma Problem Statement. You should select a process at a business of your choice that needs improvement. Submit the 2 to 3 page Six Sigma Problem Statement to your instructor. This milestone will be graded using the Final Project Rubric.
Flow of information between CME Wire & Cable (distributor, USA) and Viakable (Manufacturer, Mexico) takes to long to be delivery.
CME Wire and Cable is a company that distributes different types of cables and different types of wires around the United States. The products are manufactured by Viakable, which is located in Monterrey, Mexico. These two companies are part of a larger corporation called Xignux. CME Wire and Cable has different distribution centers around the United States, these locations are used as strategic points between the customers and CME.
History:
CME Wire and Cable started its operations in 1994 under the name of CMSA; within the same year this company was able to establish two different subsidiaries in two different states. These two companies merged together and became CME Wire and Cable. Through the years CME opened different distribution centers around the U.S. One of the most useful distribution centers is the one located in San Antonio, Texas because it is located right next to the border with Mexico. CME uses this location to save material for some especial customers. In 1998 the headquarters were relocated to Suwannee, Georgia.
Company Overview'
CME Wire and Cable are committed to provide the best products and services to its customers and it has the capacity and ability to adapt quickly to its customer's needs. This company is able to provide customized and made-to-order products. CME has become a leading wire distributor within the industrial market. Some of the products that CME is able to provide are Bare Conductor: ACSR, ACSR - T2, ACSS; another important product in the market is Medium Voltage: TR - XLP, EPDM. Another important product for this company is High Voltage: 69kV and above 600V OH & URD Cable. According to CME Wire and Cable (2006) "CME remains committed to differentiating from our competitors by quickly adapting to our customer's needs. And enhancing the quality of our customer support"
Problem statement:
Flow of information takes too long to be delivery between the manufacturer in Mexico and the Distributor here in the US. I am the customer Service Representative, so I am in charge of passing all the information regarding each order to the customers. I have to request information about production, shipping and everything in between and in most cases people at the manufacturer get back to me days later. This issue has been going on for the past six months with the difference that lately we are booking more orders and the information takes even longer to get to CME.
Most of the information requested by customers is delayed; CME receives many complaints from more than 50 percent of our customers that our company takes too long to get back to them with the information regarding their orders. A major concern for CME is that to be able to keep our competitive business we have to ensure the highest quality in terms of product, customer service, processes and operations of the company. This issue is causing poor customer satisfaction levels due to the inefficiencies in the organization.
2) Problem:
Evaluate 2.1, I used the information below to complete my Affinity Diagram and an Interrelationship Digraph.
Unhappy customer
Many order are been canceled
Longer lead times
Lack of commitment
Lack of skills
Customers became impatient
Tracking system not available
Lack of communication
Not enough trucks
Raw material is delayed
Poor planning
Poor forecasting
Consolidation issues
Better technology is needed
Machines are overloaded
Quality control does not release material right away
Too much waste of time between departments
Miscommunication
More personnel is needed due to increased sales
Shortage of aluminum
Delivery Performance
Insufficient information
Flexibility and efficiency of use
Misleading information
Unclear concept description
Match between what I want and what the reality is
Insufficient information
Recognition rather than recall
Inconsistency between systems
Outdated information
3) Problem:
Define Phase Based on the problems identified on step two I need a Project Scope Statement and a SIPOC.
4) Problem:
Repeatability and Reproducibility System Report showing what data must you collect? Who will collect the data? How do you trust that the data is accurate?
5) Problem:
Statistical Process Control Chart. Base on the information provided in step 1 identify the type of data (variable or attribute) you have collected for the outputs of interest.