Explain operational crm versus analytical crm


Assignment: Human Resources Questions

1. Explain the impact of new technology on organizational business models. Provide an example to justify your response.

2. Explain operational CRM versus analytical CRM. Under what conditions would a decision maker use either application?

3. Describe how technology has allowed for the development of enhanced features in e-commerce. Please provide an example.

The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.

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HR Management: Explain operational crm versus analytical crm
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