Explain Knowledge management of two-dimensional perspective
KM may be viewed from a two-dimensional perspective. The first dimension consists of the activities that are critical to knowledge creation and innovation, knowledge exchange, capture, reuse, and internalisation. Collectively, these processes build a learning organisation - one capable of creating, acquiring, and transferring knowledge as well as adapting its actions to reflect new insights and innovations. The second dimension consists of those elements that enable or influence knowledge- creation activities. These include:
Strategy: the alignment of corporate and KM strategies;
Measurement: the measures or metrics captured to determine if KM improvement is occurring or if a benefit is being derived;
Policy: the written policy or guidance provided by the organisation;
Content: the subset of the corporate knowledge base that is captured electronically;
Process: the processes that knowledge workers use to achieve organisation's mission and goals;
Knowledge and Society Technology: the information technology that facilitates the identification, creation, and diffusion of knowledge among organisational elements within and across enterprises; and
Culture: the environment and context in which KM processes must occur (often described in terms of values, norms, and practices).