DISCUSSION
• Examine key communication barriers in multicultural working environments. Suggest two possible effects of cross-cultural communication barriers. Recommend two actions that a leader could take in order to demonstrate that he or she respects a member from another culture. Justify your response.
• Suppose a manager believes that hiring three more staff members would double productivity for the business unit; however, there is a hiring freeze in the organization. Suggest two negotiating techniques that the manager could use with the company executives to receive an exemption from the hiring freeze. Provide a rationale for your suggestion.