Assignment Task:
You will be an IT support technician.
Problem 1: Explain in detail how to participate in this change (e.g., explain the role in the organization, identify the needs, state concerns and complaints, and describe specific role in the transformation).
Problem 2: Explain two benefits and one (or more) problems that would identify from the perspective of the assigned role.
Problem 3: Describe how it would approach one of the problems that's identified during this technological change.