Explain if medications appear not to be working anymore


Problem:

Question 1) You are a new administrator at Jonestown Medical Center. You receive a telephone call from the nurse manager of the emergency room. Dr. Smith, an emergency room physician who is an employee of your hospital, has just reported for duty. The nurse manager suspects that Dr. Smith is intoxicated. What do you do?

Question 2) You are the assistant director of the hospital medical staff office at The Rural Outreach Community Hospital in a tiny town in Arkansas. It is your job to verify physician credentials for staff privileges. Your hospital receives an application from a physician for staff privileges. On his application it states that he graduated from medical school in El Salvador. When you call to verify this, you are told that the medical school burned down 2 years ago and all the records were destroyed. What do you do?

Question 3) You are the CEO of Sleepy Hollow Retirement Community and Nursing Center. A resident's family has come to you to complain that their loved one, who is on pain medication, is in intolerable pain. Her medications appear not to be working anymore. One of the family members states, "My 90-year-old mother saw the nurse put the pain medicine in her pocket." What do you do?

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Operation Management: Explain if medications appear not to be working anymore
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