Problem
Danny Meyer is an award-winning restaurant owner; in his book "Setting the Table," Meyer also discusses the significant difference between "service" and "hospitality." Read an excerpt from his book below to better understand the difference:
"Understanding the distinction between service and hospitality has been at the foundation of our success. Service is the technical delivery of a product. Hospitality is how the delivery of that product makes its recipient feel. Service is a monologue-we decide how we want to do things and set our own standards for service. Hospitality, on the other hand, is a dialogue. To be on a guest's side requires listening to that person with every sense, and following up with a thoughtful, gracious, appropriate response. It takes both great service and great hospitality to rise to the top."
Source: Meyer, D., 2008. Setting The Table. New York: Harper, p.65.
• After watching "Be A Hospitalian" and reading the excerpt from "Setting the Table" - examples of what hospitality looks like. Post an image of what hospitality looks like to you; explain how your image is hospitality and not just service!