Q1. Ms. Jane Peters has an appointment for an endoscopy; your provider has asked you to educate her on what will happen when she has this procedure. What are you going to say?
Q2. Mr. John Peters has an appointment for his first colonoscopy; your provider has asked you to educate him on this procedure. What will you tell him?
Q3. When answering the phone at the office, explain how will you distinguish a patient calling with appendicitis or cholelithiasis?
Q4. How would you explain to your patient; how to tell heartburn from a heart attack?