Explain how improving quality can lead to reduced costs as


Explain how improving quality can lead to reduced costs ? As an Internet exercise, determine the Baldrige Award criteria.

See the Web site www.nist.gov/baldrige ?

Which 3 of Deming's 14 points do you think are most critical to the success of a TQM program? Why?

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Business Management: Explain how improving quality can lead to reduced costs as
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