1. This week you will be studying the organizational culture of the company you have selected for your project. Organizational culture is composed of the unique norms and set of beliefs that are held by an organization and its employees. Culture can often impact who a company hires, how they are trained, the quality of service they provide, and the type of work environment that is created.
Write a one-page paper describing the organizational culture of your selected company. Specifically, be sure to address what contributes to creating this culture, and explain how it impacts the level of customer service that is delivered and the type of working environment that is created.
To gather information for this assignment, you can use personal observation, interview an employee, and/or find research on the company's culture. Be sure to cite any references in APA format.
2. Chick-fil-A (CFA) is one of the largest and most successful privately held restaurant chains in the United States, with over $3 billion in sales in 2009. One of the most important factors in the success of CFA has been due to its outstanding leadership, starting at the top with Truett Cathy, founder of the company.
For this assignment, research the leadership culture of CFA to gain insights into how it shapes the customer service environment that is created within the company. After completing your research, write a one-page paper that does the following:
• Provide an overview of the company, including historical facts, company mission, core values, and a list of the key corporate leaders.
• Describe how the leaders, or operators, of local CFA restaurants are developed and selected.
• Explain how CFA creates a culture of leadership by identifying potential leaders and training them for future leadership positions within the company.
• Provide your own analysis of why the leadership philosophy at CFA is so successful, and explain how it impacts the level of service that is provided at CFA restaurants every day. Give specific examples.