Develop and explain the healthcare organization's service strategy. In particular, link your service strategy to creation of healing environment and creating culture of customer service.
Recognize how service strategy is linked to organizational vision and mission.
Organization this strategy must be linked is Kaiser Permanente.
Kaiser's vision statement says that it exists to give affordable, quality healthcare services and to enhance the health of its members, also the communities it serve. It is value-driven non-profit organization whose social purpose is to:
- Make sure access to affordable, quality heath care services;
- Enhance the health of the members and communities it serve; and
- Discover and share new, innovative and effective methods to organize and deliver care and to create future health professionals for practice