Discuss the below:
Question is meant to be a demonstration of your understanding of the concepts and theories associated with emotional intelligence.
Scenario: You have been experiencing a rough day and have decided to take a break in the Student Center with a medium latte. While waiting in line the two people ahead of you (Bert and Ernie) begin to argue (loudly with passion). In frustration Ernie accuses Bert of being an insensitive idiot To which Bert responds angrily "That shows how much you know because in my INMGT 400 class I scored 124 on an on-line 1Q test and 15 out of 16 on an EO test; and besides, just because I think poor people should quit complaining and just get a job like the rest of us doesn't make me insensitive!" At which point Ernie makes a sound of disgust, steps out of line, and quickly walks away without saying a word while Bert shouts "Look who is being insensitive now!!"
Explain the flaws in Bert's understanding of emotional intelligence