Case Study Assignment
You have recently started your own software design company. You discover that your local DMV is looking to build a system that will allow receptionists to check customers in quickly. They would like for the system to allow customers to self-check-in during busy times, but have receptionists check customers in the rest of the time. Your company puts a bid in for the project and wins.
Article: A Case Study of How User Interface Sketches, Scenarios and Computer Prototypes Structure Stakeholder Meetings by Maria Johansson and Mattias Arvola.
Write a four to five page paper in which you:
1. Suggest the prototyping technique you would use for this system and support your rationale.
2. Create a management plan containing eight to ten stages for proper design of such a system.
3. Explain each stage of the management plan and justify your rationale.
4. Estimate the length of time it will take to complete each stage of the management plan.
5. Compare and contrast the self-check-in interface with the interface a receptionist would use.
6. Use Microsoft Visio or an open source alternative, Dia, to create a total of two graphical representations of your proposed interfaces, one for the self-check-in and one for the receptionist. Note: The graphically depicted solution is not included in the required page length.
Format your assignment according to the following formatting requirements:
1. The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
2. The response also includes a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
3. Also include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.
The specific course learning outcomes associated with this assignment are:
• Analyze and evaluate interface design models.
• Develop an interface design plan that addresses and solves a proposed business problem.
• Use technology and information resources to research issues in human-computer interaction.
• Write clearly and concisely about HCI topics using proper writing mechanics and technical style conventions.