Question: Please make it to 300 words!
1) Identify a bank front-office tasks.(Ex: Capital One, Chase, Wells Fargo, Bank of America, etc..)!
2) Suggest couple ideas to move some of the front-office tasks to back-office.
3) What will be advantages to the bank for doing so?
Excerpt from the book: "We label the work performed in service firms that does not require the presence of the customer as "back-office" work, and work that does require the customer as "front-office" work. Throughout the service economy there has been a shift in where, how, and by whom such "back-office" work is performed. In many industries work that does not require customer contact has been "decoupled" from front office jobs. "Decoupling" means that separate job descriptions with different employees are formed around the back office work, and those employees are often removed from the physical sites that deal with customers."