Example of an erp-crm


Describe an example of an ERP, CRM or re-engineering activity in your organization within the last 2 years.

• What motivated this initiative?

• Has it been successful?

• What are the metrics used to measure the outcome?

• What challenges did the organization face in the implementation?

• How has the system changed since the original system?

• Why has it changed?

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Business Management: Example of an erp-crm
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