Exactly what do you want your audience to think feel or


This is an outline of the three-step writing process, which should apply to your analysis of a Negative and Bad News scenario presented to you.

Answer the case questions related to each step directly on this form. For the three-step process questions, you may use short phrases and sentences for your answers.

Then add a page break, and write a message as directed in the Negative and Bad News Message page and save the document as one file.

Student name

Plan

Analyze the Situation

What is your general purpose?

What is your specific purpose?

Exactly what do you want your audience to think, feel, or believe after receiving your message?

Who is your primary audience?

What is the audience's background?

What are the audience's reactions likely to be to your message?

Gather Information

What information does your audience need to receive?

What facts must you gather in order to create an effective message?

Organize the Information

What is your main idea?

Will you use the direct or indirect approach?

Why are you using the approach you chose?

Write

Adapt to Your Audience

How will you show sensitivity to your audience's needs?

How much credibility do you already have with your audience?

How will you establish the additional credibility you need?

Will your tone be informal or more formal?

Compose the Message

You DO NOT have to attach your first draft.

Complete

Revise the Message

List three or more changes you made between your first draft and final draft suggested by the prompts in the revision checklist on page 155 in Chapter 6.

First change

Second change

Third change

Additional changes

Produce the Message

Use effective design and layout for a clean, professional appearance. Proofread the Message.

Review for errors in layout, spelling, punctuation, and other mechanics.

You DO NOT have to list typos and mechanical errors.

Submit these questions and your responses along with a fully formatted message to the audience in the Dropbox as one Word file.

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Operation Management: Exactly what do you want your audience to think feel or
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