Assignment task: Evaluating the Viability of the Opportunity
This phase of the Business Plan development process continues looking at value proposition but with a focus on a Discussion addressing the development of Customer Relationships, which are coveted in business.
Understanding customer relationships is vital to business of all sizes and industries. Effective communication, quality service, real-time answers to customer questions, and exceeding expectations play an essential role in customer relationship management (CRM). Customer loyalty resulting from genuine customer relationships is one of the prized goals to which companies aspire.
The Discussion must explore the following:
1. Expanding the Value Proposition identified in Written Assignment
2. Developing Customer Relationships