1. Evaluate whether or not Babcock's heritage makes a difference in the outcome.
2. Correctional facilities have been described as "para-military" organizations. What does this mean and how does that relate to the chain of command structure. Do you think that this form of organizational structure is effective or is it outdated? "
3. A customer’s contributions to an enterprise could include the following except: a. product purchases b. service contracts c. using an online service rather than a call center d. word-of-mouth referrals.