Assignment:
Review a case Rex Healthcare and Service Line Teams Curtis P. McLaughlin and Linda C. Jordan and response below:
Introduction
1. Evaluate the mission statement of Rex Hospital.
2. How does the competitive environment of the Triangle influence the situation here?
Basics
3. How has the historical development of quality systems at Rex Hospital affected the evolution of its quality improvement effort?
CONTINUOUS QUALITY IMPROVEMENT IN HEALTH CARE
4. Evaluate the performance improvement reporting structure as outlined in Exhibit 5-3.
5. Evaluate the makeup of the service line team and explain its impact on the quality improvement effort.
Implementation
6. What do you think of the 1995-1996 reorganization creating the two new departments: case management and performance improvementrisk management?
7. What recommendations do you have about the reporting systems used for performance improvement (Exhibits 5-3 and 5-4)?
8. What further recommendations do you have to the individuals responsible for clinical quality improvement at Rex Hospital?
Application
9. Rex Hospital has since been acquired by the University of North Carolina Health Care System (www.unchealthcare.org). How would you modify its quality improvement programs to enhance their potential contribution to teaching CQI to health professionals in training?