Evaluate the competitive nature within the air delivery and


1. Evaluate the competitive nature within the air delivery and freight services industry (think UPS and FedEx) using Porter’s Five Forces.

2. What are companies doing to differentiate their customer service from their competitors? Are these good strategic investments?

3. What is one thing that you think every prospective student should know about the Bryan School?

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Operation Management: Evaluate the competitive nature within the air delivery and
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