Problem: You work for a large financial institution that in the past ten years has developed new products and services that appeal to a very diverse customer base located throughout the world. You have been asked by your CEO to lead an effort to discuss the importance of having a diverse workforce that can effectively serve your organization's customer base.
Task:
Based on the scenario, complete two of the following tasks:
1. Assess four main points you plan to make about the values undergirding having a diverse workforce.
2. Evaluate the advantages of having a diverse workforce. Discuss at least four advantages.
3. Analyze the possible conflicts that could arise due to a diverse workforce and some of the ways to overcome them. Mention at least three conflicts and three (total) strategies to overcome them.
4. Propose how a common standard of work-related behavior in a diverse workforce can be developed. For example, do the leaders need cross-cultural training? Discuss at least three strategies or tactics.
5. Compare some of the nonverbal communication methods that differ between the US workforce and other countries. Support your answer with examples. Discuss at least three items.
Provide references