Problem:
Nonfinancial measures of quality, manufacturing cycle efficiency. (CMA, adapted) Torrance Manufacturing evaluates the performance of its production managers based on a variety of factors, including cost, quality, and cycle time. The following are nonfinancial measures for quality and time for 2010 and 2011 for its only product:
Required
1. Compute the manufacturing cycle efficiency for an order for 2010 and 2011.
2. For each year 2010 and 2011, calculate the following:
a. Percentage of goods returned
b. Defective units reworked as a percentage of units shipped
c. Percentage of on-time deliveries
d. Percentage of hours spent by each employee on quality training
3. Evaluate management's performance on quality and timeliness over the twoyears.