1. Evaluate LensCrafters Operations strategy and explain how the organization seeks to gain a competitive advantage in terms of sustainability.
2. Analyze how operation management activities effect the customer experience. Select 2 types' operation management challanges and provide the solutions for confronting them.
3. Examine Lens Crafters's value chain and evaluate its effectiveness to operations in terms of quality, value creation, and customer satisfaction.
4. Determine the different types of performance measurements that can be used to measure LensCrafters' service-delivery system design. Select at least 2 types that can be applied and provide justifications for the selection.
5. Examine the different types of technologies applied to LensCrafters' service operations and evaluate how the technologies strengthen the value chain.