Task: In 700-words provide a response to the following 4 questions: Visa call center
Question 1. How would you identify and characterize the roles of incentives, training, and education in promoting innovation in a credit card company call center, such as Visa?
Question 2. What is the role of leadership in creating, managing, and sustaining innovation in a credit card company call center, such as Visa?
Question 3. What are the ethical implications of an individual reward system? Support your answer.
Question 4. Would you describe Visa organization as innovative or non-innovative? Why? Explain your answer.
Organize the solution in terms of an introduction, body, and summary/conclusion.
Please provide proper references and cites properly format. If you are using a book, please provide chapter, paragraph and/or page number(s) Also, when providing references, please make sure I am allowed or able to retrieve those references (they should NOT be from subscribed websites etc).