Discuss the below:
Sources should be cited in APA format. Your response should be two (2) double-spaced pages. 1 inch margins
As the new human resource manager of a multimillion-dollar service organization, you have been provided with a job description for new responsibilities.
Provide the following.
1. A synthesis of three (3) environmental influences that affect the organization quantifying their impact and providing potential solutions for negative and positive influences.
2. Create a brief job description for a specific job of your choice outlining the roles and responsibilities of this position. Next, design an employee-training program and outline its implementation for this position. Finally, provide an evaluation of the design and implementation of the employee-training program you have created.
(You can create a new job description of a another job position)
Title: Member Service Representative
Department: Operations Department
Reports to: Manager of Member Services/Operations
Job Purpose:
To receive and respond to member/customer inquiries via telephone and written correspondence in a timely and professional manner.
Key responsibilities and accountabilities:
1. Receive and respond to all telephone or written correspondence inquiries from members within established time frames and policies.
2. Assist members with plan benefits via telephone, in writing, in person or make referral to an outreach representative as appropriate.
3. Document all members' issues and resolution in the computer system
4. Utilize current reference materials to assist and resolve any member inquiries.
5. Coordinate member transportation.
6. Maintain integrity of PHI.