Question 1: E-business permits for the extended organization to be connected. This signifies that all employees, customers, suppliers, clients and other stakeholders, in spite of geographic region, are interconnected.
a) In brief explain the various types of E-business transactions and state the main advantages and drawbacks offered by E-business.
b) Define and describe the types of Electronic Retailing and describe the main issues taking place in E-tailing presently in the Electronic world of business.
Question 2: Successful firms carefully balance Business Strategy, Organizational Strategy and Information Strategy to gain competitive benefits over other competitors. Market forces make the competitive condition for the business and are characterized by most of the competitors and a high level competition in such a way that product differentiation becomes increasingly hard.
a) Clearly describe the differences that exist between Porter’s competitive benefit and D’Aveni’s Hypercompetition.
b) Critically explain and describe with clear illustrations; the roles of Information Technology in Strategic Management
Question 3: For companies that have accomplished competitive benefit in the digital era by using IT, the Internet still remains the backbone for gaining strategic innovative benefits and at the same time; the same Internet can as well become a threat to the whole industry.
a) Explain the manners Internet influences competition in Porter’s five factors.
b) Critically explain with illustrations and describe the main strategies used under Strategic Information Systems to gain competitive benefit.
Question 4: The Web is playing an increasing role in facilitating the use of intelligent systems like knowledge management and decision support systems (DSS). Solutions to complex scheduling and other problems can be improved with the use of intelligent web tools. Such web tools like DSS have been designed to support the managerial decision makers.
a) Define the term Knowledge Management and describe clearly the factors comprised in Knowledge management.
b) Explain with illustrations the main processes comprised in Knowledge Management and state the significance of having a knowledge map.
Question 5: The nature of Web, with its two-way communication features and traceable connection technology, permits firm to collect much more information about customer behavior and preferences than they could be using micro marketing approaches.
a) Critically describe E-business failures and strategies for success.
b) Describe how the future of E-business will be.
c) Explain elaborately what E-CRM Solution is and by using examples, explain the E-CRM toolkit.