Ensuring customers satisfaction with services


Assignment:

Q1. Suppose you are a sales manager at a large electronics store like Best Buy. What can you do to ensure that your customers are satisfied with the service they have received?

Q2. Imagine that a time machine has transported you back to 1957. How was a day in the life of an office furniture salesperson different in 1957 than it is in 2007?

Your answer must be, typed, double-spaced, Times New Roman font (size 12), one-inch margins on all sides, APA format and also include references.

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Marketing Management: Ensuring customers satisfaction with services
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