Case study: Jack
Jack is a 21 year old man who has been brought into the emergency department by ambulance at 2am on Saturday night. He has some recent cuts on both wrists which suggest that Jack may have attempted to take his own life. Jack is highly distressed and is becoming increasingly agitated and just wants to go home.
You are working in the emergency department and have been asked to take Jack's vital signs while the mental health team is contacted to undertake a mental health assessment.
1. Describe four actions you could take as an enrolled nurse to de-escalate the situation with Jack and avoid the situation deteriorating further.
2. Jack's emotional presentation deteriorates further, and he is crying and restless. Briefly discuss who you would contact for assistance to ensure both yourself and Jack are supported.
3. Provide two examples of how you would use active listening and observation skills when attending to Jack.
- Active Listening Skills
- Observation Skills