1) NAFTA combined the economies of:
A. the U.S., Canada, and Mexico
B. Canada, Mexico, and South America
C. South America, the U.S., and Latin America
D. Latin America, Pacific Rim, and the European Union
2) A pharmaceutical manufacturer actively monitors all products produced to verify their ingredients fall within rigid control ranges that ensure product effectiveness. This monitoring allows them to make adjustments should they see negative trends occurring. The manufacturer is engaging in the management function of
A. planning
B. controlling
C. quality assurance
D. regulatory compliance
3) Which type of control works best when there is "no one best way" to do a job and employees are empowered to make decisions?
A. Bureaucratic control
B. Market control
C. Clan control
D. Performance control
4) This type of control takes place while plans are carried out, and is the heart of any control system.
A. Feedback control.
B. Concurrent control
C. Feed forward control
D. Market control
5) Where are performance data commonly obtained?
A. Oral and written reports and personal observation
B. Supervisors, line managers, and coworkers
C. Top, middle, and lower management
D. Competitors