Question 1- Interactive listening is a complex yet invaluable method of communicating with people. What are some common barriers to listening in an organizational setting? Provide an example situation and propose a solution to the problem.
Question 2- Define the following terms and give an example:
1. Empathic listening
2. Discriminative listening
3. Negative listening
4. Chronemics
5. Proxemics (explain intimate zone, personal zone, social zone & public zone)
6. Kinesics: For kinesics, give an example of how you have used or observed non-verbal cues such as:
- Emblems or
- Illustrators or
- Regulators or
- Adaptors or
- Affect Displays