Problem 1. Write a justification for implementing ONE of the following Quality Tools in an organization you are or have been employed at.
What are the benefits? What are some important elements to make the tool successful? How would you try to implement this in your organization?
- Fishbone Diagrams
- Control Charts / SPC
- Benchmarking
Problem 2. What can be done to reduce process variability? Is the process optimal, if you have proved the process is consistent?
Problem 3. The text describes 1960's zero-defect campaign. What were the issues with this program? How does this differ from a six-sigma approach?