Learning Outcomes:
A) Compare and contrast the various tools used in quality management and design business process techniques
B) Discuss elements of a total quality management organizational culture and assess the value of leadership in TQM
Assignment Project Task:
Choose one topic from the list above. You have to respect the working guidelines given below and the submission date.
Working Guidelines for Project:
A. Project Structure:
It is recommended that your project report have the following structure in the order provided here.
1. Title page:
The students' details should be filled in the cover letter provided.
2. Abstract / Executive Summary:
The Abstract consists of the project title and about half a page concise summary containing the scope and results of your study.
3. Table of Contents:
Table of contents should contain titles and page numbers for the main sections and subsections of your report. The table of contents should also include entries for any appendices in your report.
4. Report Body:
This is the central and main part of the project which contains the actual work done during the project. The main requirement is that you need to structure the report so that it is clear and structured in a way that makes sense. Grammar and spellings count.
5. Conclusions:
The project's conclusions should list the things which have been learnt as a result of the work you have done.
6. References:
You are responsible for appropriately citing material and methods that you use. Give references for the data collected from a text book, a magazine or a website identifying its sources while using the appropriate form. In the references section, references should be in a numbered list, ordered alphabetically by the last name of the first author.
Assignment Topic: Total Quality Management
Total Quality Management (TQM) is a business management strategy aimed at embedding awareness of quality in all organizational processes. TQM has been widely used in manufacturing, education, call centers, government and service industries, as well as NASA space and science programs. If you are looking at the area of Total Quality Management for your operations dissertation, the following topics may be useful:
- Is Total Quality Management enough for competitive advantage.
- Evolution of quality: First fifty issues of production and operations management.
- Practices of TQM in today's environment.
- TQM: influence of information technology.
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