Discussion Post: Operational Analysis and Quality Improvement
• Topic I: Have you or a loved one had an inadequate inpatient experience? Identify and elaborate on quality areas that could have been improved upon.
• Topic II: Have you or a loved one had a positive inpatient experience? Identify and elaborate on quality areas that proved to be over and beyond expectations.
The response must include a reference list. Using Times New Roman 12 pnt font, double-space, one-inch margins, and APA style of writing and citations.