Recognize the elements of basic virtual communications model focusing on technology as means to communicate globally. Following subtopics are to be explained:
Discuss and describe effective and efficient online communication techniques and distinguish the types of technology-mediated communication
Apply the basic communications model to virtual communications media
Describe the characteristics of virtual communications media
Recognize main changes which affect flow of information in virtual workplace
Differentiate the difference between world of e-commerce and real world in terms of customer satisfaction
Assess communications techniques which e-merchants can utilize to satisfy customer expectations.