During the past month a customer satisfaction survey was


During the past month, a customer satisfaction survey was given to 200 customers at a local fast-food restaurant. The following complaints were lodged:

Complain                       Number of Complaints

Cold Food                           105

Flimsy Utensils                              20

Food Tastes Bad                          10

Salad Not Fresh                              94

Food Greasy                                9

Lack of Courtesy                            5

Lack of Cleanliness                          25

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Operation Management: During the past month a customer satisfaction survey was
Reference No:- TGS02220349

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