Due to a recent increase in business a law firm secretary, Operation Management

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Due to a recent increase in business a law firm secretary

Due to a recent increase in? business, a law firm secretary must now? word-process an average of 20 letters a day? (assume a Poisson? distribution). It takes him approximately 20 minutes to type each letter? (assume an exponential? distribution). Assume the secretary works 8 hours a day.'

The average waiting time before the secretary? word-processes a letter is ____ hours.

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Operation Management: Due to a recent increase in business a law firm secretary

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