Assignment: TOTAL QUALITY MANAGEMENT
PROJECT: TQM STRATEGY
o You are asked to develop a Total Quality Management Strategy Project for a company of your choice.
TQM Strategy Project
I. Introduction
• Draw the overall process mapping of the company (main and sub-processes). I.e: Process mapping, field investigations, QPS, flow charts, etcetera.
II. Issues
• Look for the gaps, issues and problems affecting the organization. List at least 3 main improvements axis you have identified through context analysis and pick up one improvement axis of your choice to base your TQM approach on.
III. Objectives
• Define your TQM objectives regarding your improvement axis
IV. Strategy
• Propose and discuss a global TQM strategy for this improvement axis
V. Design the QMS
• Write a QPS (quality process sheet) to describe one process concerned by your improvement: resources, job description, people in charge, QC tools and devices (+KPI's), inputs, outputs, purpose. Justify and describe all actions you will have to implement (or make people do)
VI. Implementation
• Justify and describe how you will implement each action: timing, risks, etc
VII. Measurements
• Measure effectivity and evaluate objectives achievements (quality controls). Describe how you will check effectivity of each of your action: how did you chose your KPI's, why? Which tool are you planning to use to measure it? How will you guarantee the objectivity of your data, etc?
VIII. Adjustments
• Adjust actions accordingly and search for others improvements. Describe your continuous improvement process, according to ISO 9001 guidelines
Format your assignment according to the give formatting requirements:
• The answer must be using Times New Roman font (size 12), double spaced, typed, with one-inch margins on all sides.
• The response also includes a cover page containing the student's name, the title of the assignment, the course title, and the date. The cover page is not included in the required page length.
• Also include a reference page. The references and Citations should follow APA format. The reference page is not included in the required page length.