Draw and explain a diagram of mass customization why has


1. Explain what KPIs are and how they can be determined. (100 words)

2. Draw and explain a diagram of Mass Customization. Why has this process strategy become more relevant in today’s consumer markets.

3. Draw a diagram and explain the major elements of the Modern approach to Quality Management which emphasizes defect prevention.

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Operation Management: Draw and explain a diagram of mass customization why has
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