1. Draw a stock control card and discuss the completion process
2. Discuss the layout of the work space, to prevent accidents and injuries
3. Explain the difference in level of confidentiality for the following A.confidential B.classified C.secret D.top secret
4. Define micrographics, and discuss the advantages and disadvantages
5. Discuss in your own words the role of the receptionist
6. Discuss what to do when you make a mistake with a customer A. Over the phone(10) B.In person