1. Briefly explain or describe the circumstances or the situations you were in during the time you kept your listening diary. You do not need to include the actual listening diary.
2. What was your dominant personal listening style during that time period? (Page 141.)
3. What types of ineffective listening did you engage in? Are those typical of your listening behavior? (Pages 136-140.) Identify the types and give examples from your behavior.
4. Did you engage in informational listening? Please explain the informational listening you did. Which techniques did you use? (Page 143-148.)
5. Did you engage in critical listening? (Pages 148-150.) Please explain the critical listening that you did. What type or types and what was/were the situation(s) that required it? Assess your listening behavior: what good listening behaviors, and what poor ones, did you exhibit? Why? What factors influenced your listening behaviors?
6. Identify which style(s) of supportive responses you used from the list in the text? Please provide examples. Comment on the effectiveness of your responses. (Pages 152-158.)
7. Identify your strengths and weaknesses as a listener. In which situations were you most attentive? Why? In which situations were you less attentive? Why?
8. In what ways were the communication situations affected by your listening behavior? What did you learn about yourself?
9. Based on your analysis of this situation, state at least five personal goals for becoming a better listener; be specific.