Documents in Support of Claims: Every claim has to be supported by documentary evidence. Important documents that should accompany the claim forms are the following:
a) Certified copy of the export order
b) Certified copies of invoices
c) Certified copies of bills of lading
d) Copies of the correspondence with the buyer
e) In case of insolvency of the buyer, copy of the letter from the official receiver/ liquidator admitting the claim.
f) In case of protracted default, (i) protect note, (ii) original of unpaid bills, (iii) advice of non payment received from the bank, and (iv) copy of the plaintiff if a suit has been filed.
g) In case of transfer delays, certified copy of payment advice received from the collecting banker indicating the date on which payment was made by the buyer in local currency.
This should also certify that all exchange control formalities necessary for transfer of funds to India have been complied with by the buyer.
All claims are paid in Indian rupees through the Bank which handled the bills concerned.